Qqalfa Terms & Conditions – Platform Usage Terms for Malaysia

These Terms and Conditions constitute a legally binding agreement between you as the user ("Member") and qqalfa as the operator of this online gaming platform. These terms take effect as soon as you complete the account registration process and begin using any part of the services provided by qqalfa.

Continued use of the qqalfa platform following any updates to these terms will be considered acceptance of the revised terms. qqalfa reserves the right to modify, amend, or replace any part of these terms at any time, with reasonable notice provided to members via their registered email or in-platform notification.

These Terms must be read together with qqalfa's Privacy Policy and Responsible Gambling Policy, both of which form part of the entire agreement between qqalfa and its members. Non-compliance with any provision of these Terms may result in the suspension or closure of your account.

To register and use the qqalfa platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years of age or older at the time of registration. qqalfa strictly prohibits access to or use of the platform by anyone under the age of 18, without exception.
• Is an individual who is resident in or located within the jurisdiction of Malaysia when using the qqalfa platform.
• Has full legal capacity to enter into a valid and binding agreement under Malaysian law.
• Is not currently on an active self-exclusion list on the qqalfa platform or any recognised gambling exclusion programme.
• You are acting on your own behalf and not as a representative or agent of any other party.

Each individual is only permitted one account only on the qqalfa platform. Registering multiple accounts under the same individual — whether using different names, email addresses, phone numbers, or banking details — is strictly prohibited and may result in all associated accounts being suspended and their balances forfeited.

Qqalfa reserves the right to request identity verification at any time, including copies of identification documents, proof of residential address, or payment information, in order to verify a member's identity before processing any transaction or withdrawal. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is complete.

You are solely responsible for keeping your qqalfa account login details confidential, including your username and password. qqalfa recommends using a strong, unique password that you do not use on any other platform, and enabling two-factor authentication (2FA) in your account settings for added security.

All activity that occurs within your account — including bets placed, deposits, and withdrawals — is your sole responsibility, whether carried out by you or by any other party who gains access to your login credentials. qqalfa is not liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your account.

If you suspect your account has been accessed without authorisation, please contact the qqalfa customer support team immediately via live chat. qqalfa will take the appropriate steps to investigate and secure your account upon receiving your report.

• Do not share your account login details with anyone, including family members.
• Log out of your account after every session, especially on public or shared devices.
• Keep your registered phone number and email address up to date if any changes occur.
• Review your account statements regularly to identify any suspicious transactions.

Qqalfa accepts deposits via the following Malaysian digital payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX via Maybank2u or CIMB Clicks. The minimum deposit per transaction is RM20.

All funds deposited into your qqalfa account must come from a legitimate source and must belong to you personally. qqalfa strictly prohibits the use of payment methods belonging to another person or third party to deposit funds into your account. Failure to comply with this requirement may result in transaction cancellation, account suspension, and referral to the relevant authorities.

Qqalfa does not charge any processing fees for standard deposits. However, third-party payment service providers may apply their own fees, which are beyond qqalfa's control. All deposits are transacted in Malaysian Ringgit (MYR). qqalfa does not accept or process any foreign currency.

The minimum withdrawal amount per request is RM30. Withdrawals may only be made to a bank account or digital wallet registered in the same name as the qqalfa account holder. qqalfa does not permit withdrawals to third-party accounts under any circumstances.

Approved withdrawal requests will be processed within the following timeframes:

• Digital wallets (Touch 'n Go, GrabPay, Boost, ShopeePay): 5 to 30 minutes under normal circumstances.
• DuitNow to bank account: 30 minutes to 2 hours, depending on bank processing time.
• FPX / standard bank transfer: Up to 2 hours on business days.

Qqalfa reserves the right to carry out additional security checks before approving a withdrawal. This may require you to submit identity verification documents. Withdrawal requests that fail the security review will be placed on hold until the investigation is concluded. Winnings obtained through fraudulent activity or a breach of these terms are not eligible for withdrawal and will be voided.

Qqalfa is not responsible for any delays in withdrawal processing caused by technical issues on the part of the payment service provider, banking system failures, or events beyond qqalfa's control. Should such circumstances arise, qqalfa will notify affected members and provide an updated estimated resolution time.

All bonuses and promotions offered by qqalfa — including the Welcome Bonus, reload bonuses, cashback, free spins, and VIP Rewards — are subject to the specific terms and conditions stated alongside each offer. The general conditions applicable to all qqalfa bonuses are as follows:

• Each bonus may only be claimed once unless otherwise stated in the specific terms of the promotion concerned.
• The Welcome Bonus is available exclusively to new members making their first deposit and must be activated before deposit is made.
• The rollover (turnover) requirement must be met within the stated validity period before winnings from a bonus can be withdrawn. The standard rollover for qqalfa's Welcome Bonus is 10x the bonus value.
• Bonuses may not be transferred between accounts, redeemed as cash directly, or combined with other offers unless otherwise stated.
• Qqalfa reserves the right to void any related bonuses or winnings if misuse, fraud, or any attempt to manipulate promotional terms is established.
• In situations where a withdrawal is requested before the rollover requirement has been met, qqalfa reserves the right to deduct the bonus value and any associated winnings from the withdrawable balance.

Qqalfa reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any changes to the terms of an ongoing promotion will be communicated to affected members via email or in-platform notification.

All games available on the qqalfa platform — including slots, Live Casino, poker, Sports Betting, and e-sports — are operated in accordance with the specific rules of each game as set by the respective game provider. Members are responsible for understanding the rules of each game before placing a bet.

Sports Betting and live matches at qqalfa cover a wide range of leagues and tournaments, including Malaysia Super League, EPL, BWF World Tour badminton and e-sukan MPL Malaysia. All odds displayed are in decimal format and are subject to change in line with market movements. Confirmed bets cannot be cancelled or amended unless there is a clear technical error on the part of qqalfa.

• The minimum bet for a live match is RM5 per market.
• Maximum bet limits vary by sport type, league, and market. These limits are displayed in the betting interface prior to confirmation.
• In the event of any dispute regarding game outcomes, qqalfa's system records shall be final and binding.
• Qqalfa reserves the right to void confirmed bets resulting from technical errors, connection disruptions, or force majeure events. Bet amounts will be fully refunded in such situations.
• Any result officially announced by a recognised sports governing body will be accepted as the final result for the purpose of settling Sports Betting at qqalfa.

Qqalfa members are strictly prohibited from engaging in any of the following activities. Violations of any of these prohibitions may result in permanent account closure and forfeiture of all account balances:

• Money laundering: Using the qqalfa platform as a channel to conceal or convert illegally obtained funds is a serious criminal offence and will be reported to the relevant authorities.
• Fraud and manipulation: Any attempt to manipulate games, exploit technical bugs, or use automated software or scripts to gain an unfair advantage is strictly prohibited.
• Multiple accounts: Registering more than one account for the purpose of obtaining multiple bonuses or evading account restrictions.
• Improper bonus collection (bonus abuse): Systematically using low-risk betting strategies solely to meet rollover requirements without any genuine intent to play.
• Syndicate betting: Colluding with other players to manipulate betting outcomes or exploit the platform's betting limits.
• Providing false information: Providing inaccurate or false identity, age, or payment information during registration or account verification.

Qqalfa uses automated monitoring systems and manual reviews to detect suspicious activity. Any account suspected of involvement in prohibited activities will be temporarily suspended while an investigation is carried out.

Qqalfa is committed to responsible gaming and takes the well-being of all its members seriously. The qqalfa platform provides a range of tools to help members manage their playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings. Reduced limits take effect immediately; increased limits are subject to a 24-hour waiting period.
• Loss Limit: Limit the maximum amount you are willing to lose within a given period.
• Session Time Limit: Set a maximum duration for each gaming session to avoid playing for too long.
• Temporary Break: Suspend access to your account for anywhere between 24 hours and 6 months if you need a break from playing.
• Self-Exclusion: Close your account permanently or for an extended period if you feel a more serious measure is needed.

Qqalfa will not contact members who have activated self-exclusion for marketing purposes, nor will we encourage them to reverse their exclusion. The decision to take a break or stop playing entirely is one that qqalfa fully respects and supports. For more information on responsible gambling, please visit Responsible Gaming page us.

Qqalfa respects the privacy of all its members and is committed to protecting the personal data collected during registration and platform use. The collection, processing, and storage of your personal data by qqalfa is carried out in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Data collected — including full name, phone number, email address, payment information, and account activity records — is used solely for the following purposes:

• Account management and member identity verification.
• Processing deposits, withdrawals, and financial transactions.
• Enforcement of terms and conditions and fraud prevention.
• Service-related communications, promotions, and important account notices.
• Improving the services and user experience of the qqalfa platform.

Qqalfa does not sell, rent, or share members' personal data with third parties for marketing purposes without your explicit consent. All data is transmitted and stored using 256-bit SSL encryption technology. For full details on how qqalfa manages your data, please refer to Privacy Policy us.

The qqalfa platform is provided "as is" and "as available". While qqalfa strives to ensure the platform runs smoothly and without interruption at all times, qqalfa makes no guarantee that the service will always be available free from disruptions, delays, or technical errors.

Qqalfa is not liable for:

• Any financial losses incurred as a result of service disruptions, internet connectivity issues on the member's end, or device failures.
• Bet outcomes affected by data delays or technical issues beyond qqalfa's control.
• Losses arising from unauthorised account access due to a member's own negligence in managing their account security.
• Any indirect, consequential, or multiplied losses arising from the use of or inability to use the qqalfa platform.

In all circumstances, qqalfa's maximum liability to any member is limited to the total amount of funds held in that member's qqalfa account at the time the claim is made. This provision does not affect users' rights under applicable Malaysian consumer protection laws.

Qqalfa reserves the right to amend, update, or replace these Terms & Conditions at any time. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before taking effect, unless the change is required immediately for security or legal reasons.

Your continued use of the qqalfa platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact qqalfa customer support to close your account.

These Terms & Conditions and all disputes arising from the use of the qqalfa platform shall be interpreted and governed in accordance with the laws of Malaysia. Any dispute that cannot be resolved through negotiation will be referred to the relevant Malaysian courts.

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or incapable of being enforced by a court of competent jurisdiction, that provision will be minimally modified to make it enforceable, and all remaining provisions will continue in full force and effect.